general information‍
1999 House of Nails serves clients by appointment only. Walk-in clients might be served subject to availability. Clients can walk in to make bookings for future appointment. Please check our website for availability or contact us at hello@houseofnails.co.nz if you have any questions.
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The time we set aside for your personal appointment is very valuable to us; we respect your time, so please respect ours. We kindly ask that you arrive with an idea of what you’d like on your nails, and between 5-10 minutes prior to your appointment time to select/decide on colours and designs.
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cancellations & rescheduling
We requests at least 24 hours notice when canceling or rescheduling your appointment.
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Appointments cannot be rescheduled within 24 hours. Rescheduling within 24 of an appointment is subject to a charge of 50% of the service fee.
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Appointments cancelled within 2 hours  will incur a charge of 100% of the service amount.
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Cancellations or rescheduling made more than 24 hours before the appointment will be processed without a penalty.

no-show
If a customer misses their appointment without any communication, they will be charged the full amount as a 100% service cost.
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service
Please let us know in advance if you have any allergies or if you are pregnant. We are not responsible for damages caused by products if prior information about your condition has not been provided to our staff.
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If you come to appointment but have a change in mind then we can refuse your request. If you arrive more than 15 minutes late then we require your appointment to be rescheduled and a 50% service rate is charged. If our staff has less time due to your lateness then we might refuse to serve the original services and request to serve a different service that takes less time. However, you will still be charged at your original service rate booked. To guarantee quality for each set, we will not compromise quality due to limited time.
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1999 House of Nails is not required to provide notice for changes in service price. Price changes are not applied to appointments already booked, only for appointments booked after the price changes have been made.
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child policy
Minimum age for service is 10 years old, minimum age for nail extension is 14 years old.
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Our salon is not a child safe environment and either you or our staff can look after the kids during the service, so please let us know before hand if you’re bringing a child. If your child is an active type then we do not recommend bringing them along to the salon.
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credit cards
Credit card information is required to make a deposit and reserve bookings . If consented, your credit card information is saved to file for future transactions associated with your account.
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deposits
Clients are required to make a deposit valued at 50% of the appointment value to reserve an appointment.
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cancellations & rescheduling
We requests at least 24 hours notice when canceling or rescheduling your appointment.
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Appointments cannot be rescheduled within 24 hours. Rescheduling within 24 of an appointment is subject to a charge of 50% of the service fee.
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Appointments cancelled within 24 hours or for which clients are a “No-Show” for will incur a charge of 50% of the service amount. If a 50% deposit has been made to reserve the appointment, the client will lose the deposit.
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Cancellations or rescheduling made more than 24 hours before the appointment will be processed without a penalty. Clients can manage appointments via our web portal on www.houseofnails.co.nz or via the 1999 House of Nails mobile app.

no-show
If a customer misses their appointment without any communication, they will be charged the full amount as a 100% service cost.
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liability
1999 House of Nails is not liable for damages of any kind caused by the nail shop due to the client providing incorrect and / or incomplete information on relevant physical disorders, drug use, work or leisure. We are not responsible for loss, theft or damage to personal property that the customer has taken to our shop.
Warranty
1999 House of Nails gives clients one week (7 days) guarantee on the treatment and products. This warranty is void if:
- The client has the (artificial) nails serviced by another nail shop.
- The client works without gloves with harsh chemicals.
- The client engaged in sports that require active hand usage ie. bouldering, boxing, etc.
- The client has the artificial nails bitten or intentionally aborted.
- The client used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.
- The client has not followed the advice from the nail shop for the after care of (artificial) nails.
- The client neglects the advice to seek medical help.
- The client did not use the products according to the instructions.
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complaint & refund policy
If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing (via email or social media). 1999 House of Nails must give the complainant adequate response within 3 working days of receiving the complaint. If a complaint is justified, the nail shop will fix the issue; or the client receives credit for future appointments. No cash refund is to be issued.
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Concerns raised after 72 hours of your last appointment might not be subject to a free-of-charge fix.
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code of conduct
We ask that clients treat our staff with patience and kindness. If the client expose rude or violent behaviours towards our staff, 1999 House of Nails has the right to refuse serving the client in the future.
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gift vouchers
Vouchers expire 1 year after purchase, are available to redeem on any product or service at 1999 House of Nails and are not redeemable for cash.
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reward points
Rewards points do not expire, are available to redeem on any product or service at 1999 House of Nails are not redeemable for cash.

referral programme
See referral programme terms and condition.